NYPL MOBILE LIBRARY
USER RESEARCH / UX
For our Research Methods course, my team, Leroy Tellez, Sunnie Sang, and Nga Nguyen, and I conducted research for the New York Public Library to see what NYPL's main drawing points and drawbacks were and what expectations and desires patrons had for NYPL.
Our findings revealed that NYPL patrons shared common frustrations with customer service, the library card registration process and ambience (not social and serendipitous enough), and that many didn't know about NYPL's other resources aside from books.
To improve upon these issues, we came up with the concept of a mobile library truck. that would travel throughout New York and park at various locations. It would offer a curated collection of NYPL's various media that people can check out, kiosks with a streamlined process for getting a library card, and makeshift reading spaces nearby. In doing so, we hope it would provide greater convenience, human help and discovery to patrons in NYC.
Skills: Card Sorting, Remote Research via Ethn.io, Sketching, User Scenarios, Wireframing